Senior Incoming Travel Agent

Bucharest, Bucharest, Romania

Full Time

Experienced

SENIOR INCOMING TRAVEL AGENT

Our client, a top tour operator agency, is looking for a new team member to join their team. The position offered is that of a Senior Incoming Travel Agent, located in Bucharest, with working hours from 9:00 to 18:00 (including a 1-hour lunch break) for 5 days a week. Overtime and weekends may be requested for work but compensated.
Availability to travel 30% of the time.

Requirements:

Minimum 3-5 years of professional experience in the tourism industry (as a Travel Agent);
Proficiency in English at an advanced level (C1), knowledge of Spanish is an advantage;
Familiarity with Operating Systems: Hotel Cone, Eventer, and Microsoft Office package;
Previous experience in the tourism industry with significant expertise in travel planning and organization; Solid knowledge of tourist destinations;
Excellent verbal and written communication skills;
Ability to work with reservation systems and industry-specific software;
Customer-oriented and problem-solving skills.
Flexibility and ability to work under pressure in emergency travel situations or in case of unforeseen changes in travel plans.
Ability to work in a team.
Strong communication skills.
Proficiency in English at a professional level (IELTS or Cambridge certifications are an advantage).
Excellent organizational skills and attention to detail. • Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities:

• Selling and offering tour packages to our clients

• Participating in various sales fairs and corporate events.

• Traveling 30% of the time for business purposes.

• Client consultation: Collaborating with clients to understand their travel needs, preferences, and budget. Providing recommendations and suggestions for suitable destinations and appropriate itineraries.

• Travel planning: Developing personalized itineraries, including selecting transportation, accommodations, activities, and other necessary travel services.

• Reservations: Making reservations for flights, trains, buses, cruises, hotels, tours, and others. Ensuring that all travel details are correct and up to date.

• Processing hotel and flight reservations in reservation systems such as Hotelcon, Hotelair, and others.

• Booking tickets for low-cost airlines

• Travel document advisory: Providing information and assistance to clients regarding visa requirements, passports, and other necessary travel documents.

• Budget management: Working with clients to establish and adhere to travel budgets. Offering options to keep costs under control and maximize the travel experience.

• Problem-solving: Addressing travel issues or delays with tact and professionalism. Finding alternative solutions to ensure a seamless travel experience.

• Updated knowledge: Keeping up-to-date with destination information, travel regulations, special offers, and trends in the tourism industry.

• Sales and marketing: Promoting the agency's travel services and generating additional sales by offering packages and special deals to clients.

• Customer relationship management: Maintaining relationships with existing clients and developing new ones to drive business growth.

What we offer:

Attractive and competitive salary package in the market
Meal vouchers.
Private Medical subscription.

Positive work environment
Experienced team to support you
Opportunity to develop your career in a top company.

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It is easy for me to retain the new information that is given to me at work.*

I can keep my calm easily in difficult situations.*

I am an analytical person and I spend hours analyzing any information and situation.*

I prefer physical activities to the detriment of intellectual ones.*

I easily leave my comfort zone, and I like to try new things.*

At work I get angry easily and lose my patience easily*

People often tell me that I have an expressive face.*

Ideas come to me quickly and I don't struggle to find solutions to problems.*

If it happens that the blame is thrown on me, I don't let myself get down and show my colleagues that I have the will.*

Repetitive work bores me and I'm always looking to do something new.*

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